Q) What do you charge for shipping?
A) Shipping within North America is $12.95 for 4-7 day tracking shipping or $19.95 for 2-3 day express shipping. Free on orders over $300 CAD (Minus taxes & coupons). International orders vary depending on your geographical area. We only charge what the post office charges us.
Q) How long do orders usually take to arrive?
A) We offer speedy delivery via Canada Post. Delivery times are 4-7 days or 2-3 days within the USA and Canada.
Q) What is your return policy?
A) We have a 90 day return policy on all of our products. Simply email us, and you’ll get a full refund as long as the product is in it’s original packaging.
Q) Where can I track my order?
A) You will receive a tracking number via your email once your order is shipped.
Q) Do you ship from within Canada?
Q) Do orders pass through customs?
A) Within Canada they do not. For the USA, yes.
Q) Can orders be picked up?
A) No. Orders are shipped from a number of locations which makes pick-ups not possible.
Customer Satisfaction: Customer satisfaction is our top priority and for that reason, if there is a problem within 90-days of delivery, please email firstname.lastname@example.org and we will help you.
Returns: We have a full a return policy within 90 days of delivery. The return will be issued after the items have been returned and verified.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. We have to receive the product you ordered to receive a refund.
To complete your return, we require a receipt or proof of purchase. Gym Array will not cover the cost of return shipping.
It is your responsibility to look up the laws and customs within your country, we are not responsible for problems with countries customs.
Refunds: Where possible we will issue a refund to the original method of payment. If this is not possible we will arrange other means such as check or PayPal.
Customs: If you package is on hold or does not make it through customs, and we do not receive the returned product, we do not issue refunds.
Lost Packages: If packages get lost in the mail due to limitations outside our reach, we will contact the shipping provided and if we can confirm the package was lost. We will ship a new order of your products.
Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection, any chargeback will result in the client being (temporarily) placed on the no-sell list.
Payment Disputes: Please email@example.com first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.